Walbec Group

Technical Support Specialist Jobs in green-bay, Wisconsin (WI) at Walbec Group

Technical Support Specialist Jobs in green-bay, Wisconsin (WI) at Walbec Group

Sample Technical Support Specialist Job Description

Technical Support Specialist

Summary

Be a customer service and support evangelist. Help colleagues solve technical problems. Assist technology users via in person walkup, desk side visit, support ticket, email, or chat as needed. Build relationships with business partners, construction crews, equipment mechanics, engineers, and IT team members alike. Leverage your passion, initiative, tenacity, and knowledge to provide awesome end user support in troubleshooting software and hardware challenges. Advance your technical skills in a corporate heavy construction and mining environment. Work with products and solutions from Microsoft, Oracle, IBM, HP, Cisco, Apple, and other emerging technologies.

Activities

Provide fulltime IT Help Desk support during normal, and occasionally extended, business hours. Build and configure laptops and desktops. Work with employees to perform hardware and software fixes, upgrades, and migrations. Maintain inventory and lifecycle of assets for new hires, refreshes, and repairs. Take initiative to contribute to the success of the organization, colleagues, your team, and your career.

Expectations

  • You are awesome at providing technical support and love solving problems.
  • You have a high level of motivation, professionalism, and passion.
  • You are adaptable to changing requirements and priorities . . . you can "bob and weave".
  • You enjoy working with people as much as you enjoy working with technology.
  • You take great pride in delivering exemplary support with a friendly, collaborative, and optimistic approach.
  • You excel at clearly documenting the status of cases and providing updates to management, the team, and end users.
  • You are able to diffuse explosive users, encourage reluctant users, win-over challenging users, and educate less educated users.
  • You're a continual learner always seeking knowledge to sharpen your skills and advance your career.

Requirements

  • 1-2 years experience in IT Support in a professional environment
  • Strong customer service, problem solving, and teamwork abilities
  • Outstanding communication and interpersonal skills
  • Solid knowledge of Microsoft Windows operating systems
  • Solid knowledge of mobile device management (Android & iOS)
  • Familiar with Microsoft Office applications (Word, Excel, PowerPoint, etc.)
  • Network fundamentals (laptop connectivity, VPN, printing)
  • Basic knowledge of audio/video and VoIP troubleshooting and support
  • Ability to participate in a support schedule that may include after hours and weekend support
  • Some heavy lifting required

Current Openings for Technical Support Specialist Jobs in green-bay, Wisconsin (WI) at Walbec Group

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